Refund policy
REFUND POLICY — WELLNESS-GLOW
Last updated: September 4, 2026
RETURNS
We accept returns within 15 days of delivery. Items must be unused, unopened, and in original packaging. Due to the nature of wellness and consumable products, we cannot accept returns on opened or partially used items.
To initiate a return, contact us at Wellness-glow.store@proton.me with your order number and reason for return. We will provide return instructions within 2 business days.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.
EXCHANGES
We replace items that are defective or damaged. If you received a damaged or incorrect item, contact us within 7 days of delivery with a photo of the item.
NON-RETURNABLE ITEMS
- Opened or used consumable products (teas, supplements, wellness drinks)
- Gift cards
- Final sale items
SHIPPING COSTS
Return shipping is the responsibility of the customer unless the return is due to our error (wrong or defective item). Original shipping charges are non-refundable.
LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, check with your bank or card issuer first. If the issue persists, contact us at Wellness-glow.store@proton.me