Orders and shipping
How long does it take to process my order?
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.
How long does shipping take?
Standard shipping takes about 5–8 business days, and expedited shipping about 2–3 business days. Rates are calculated at checkout. Free shipping is available on qualifying orders.
Where do you ship?
We ship to all 50 U.S. states. International shipping is available to select countries. International customers are responsible for any import duties, taxes or customs fees.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Allow up to 24 hours for tracking to update.
Why did my order arrive in separate packages?
Some orders are fulfilled by partner suppliers, so items may ship separately and packaging may vary.
Can I change my shipping address?
Yes, if the order hasn't shipped yet. Email us as soon as possible with your order number.
Returns and refunds
What is your return policy?
We accept returns of unused, unopened items in original packaging within 15 days of delivery. Because our products are consumable, we can't accept opened or partially used items.
What if my item arrived damaged or incorrect?
Contact us within 7 days of delivery with a photo of the item and we'll replace it.
How long do refunds take?
Approved refunds are processed to your original payment method within 5–10 business days. Read the full Refund Policy.
Products
Are your herbal teas caffeine-free?
Most of our herbal blends, like our sleep, tulsi and chamomile teas, are naturally caffeine-free. Matcha, coffee and yerba mate products contain caffeine. Check each product page for details.
How do I brew loose leaf tea?
Use about 1 teaspoon per cup of freshly boiled water, steep 5–7 minutes, then strain. Always follow any directions on the package.
Where can I find ingredients?
Every product page lists key ingredients. For full nutrition and allergen details, check the product label.
Are your supplements safe for me?
Our products are for general wellness and are not intended to diagnose, treat, cure or prevent any disease. Consult your healthcare provider before use if you're pregnant, nursing, taking medication or have a medical condition.
Discounts
Do you offer a first-order discount?
Yes. New customers save 10% with code WELCOME10 at checkout.
Contact
How do I reach you?
Email Wellness-glow.store@proton.me and include your order number if you have one.